Return / Exchange Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

How it Works

Contact us via phone or email.

Phone – 1800 358 531

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We make every effort to reply to all return requests on the same business day.  Please note – if an item is returned without authorisation, or contrary to the instructions provided, it may be refused or charged a minimum restocking fee of 20%.

Please inspect all items upon arrival and notify us of any discrepancies within 48 hours. If your item is defective, over-sized, or non-cancellable/non-returnable, please see the appropriate section below.

The full cost of the merchandise will be refunded if the item is returned in unopened/like new condition, within the designated period and with a return authorisation.  Shipping costs are non-refundable unless your return is due to defective merchandise or an error on our part.

How Long Do I Have to Make a Return?

You can return or exchange an item for 14 days from receipt of package.  

Return authorisations are valid for 14 days.  If return shipment is not initiated within 14 days, the return authorisation becomes void.  It must then be re-requested and reviewed for approval.  Returns must be shipped via traceable carrier, and tracking information provided to MyMeter.

Restocking fees
Orders under $500
    • None
Order over $500
    • No restocking fee if requested within 7 days of delivery.

Returns requested outside of our standard return period will incur a restocking fee of no less than 20% and may be declined.

What if my Product is Defective or Damaged

Defective products
Prior to issuing a return authorisation, it may be necessary to first contact the manufacturer’s technical support – the reason for this being it is common for products to not actually be defective, but only need a setting changed.

However, upon confirmation that a product is defective, MyMeter will provide you specific instructions, as some defective products may require return directly to the manufacturer or a specific statement of the defect.

Shipping damages
If your product arrives damaged in shipment, you should note that with the shipper immediately and contact us within 1-2 business days of receipt of goods. Delays may result in denied claims. “Receipt of Goods” is defined as arrival at order’s destination address. Wherever possible, you should document the damage (images will be extremely helpful).

Non-Cancelable / Non-Returnable Products

The following items may be non-cancelable/non-returnable:
    1. Special order items, defined as products outside the realm of normal existing stock and/or items that include factory installed options
    2. Items that require HAZMAT shipping
    3. Accessories, defined as but is not limited to: books, carrying cases, batteries, fuses, replacement bulbs, software, DVD’s and/or other consumable items.

Over-sized and select additional items may also be non-cancelable/non-returnable. Please consult the product page and/or your product specialist for details.